The information we collect
When you complete a contact form on our website we receive personally identifiable information. This may include your name, address, telephone number and email.
We’ll also collect information about the hardware and software of your computer, but this will not be associated with any of the personal information that we retrieve from your contact form unless we are required to do so for legal or security reasons.
The information collected may include your referring website addresses, IP address, browser type and access times. We’ll then utilise such information to manage our website and services, to note statistics concerning how our users navigate our website and to provide you with the best quality service possible.
We suggest that you take a look at the privacy policies of websites that are subsequently linked to/from our website to gain a better understanding of how these other websites assemble, utilise and share your information. However, FXE Technologies is in no way responsible for the content or privacy policies of websites outside of our own.
How we use your information
FXE Technologies assembles and proceeds to use your personal data to help us develop the FXE Technologies website and provide you and other customers with the services requested. FXE Technologies may use your personally identifiable information as a means of letting you know about the other services or products that FXE Technologies provides. FXE Technologies may also ask your opinion about current or potential new services that we might offer via surveys. You can opt out of receiving ongoing marketing information and surveys at any time. This can usually be done by clicking the ‘unsubscribe’ link found within the email. Following this, we will stop sending these emails to you until you tell us otherwise.
FXE Technologies will not share your personal information with third parties unless you have previously agreed to it.
If you accept marketing cookies via our cookie controls, FXE Technologies takes note of the websites and pages our customers visit. This is used in an effort to understand which information and services prove to be popular with our website visitors.
FXE Technologies will share your personal information, without notice, only if required to by law or if we believe, in good faith, that the action is essential in order to:
- follow the law, or comply with any legal action FXE Technologies has been served with, relating to the website;
- safeguard FXE Technologies’ customers and others; and
- safeguard the rights and property of FXE Technologies.
Our lawful basis for using your information
We process your personal data under the following lawful bases: to provide and manage the services you request (legitimate interests or performance of a contract), to send marketing information where you have given consent, to use nonessential cookies where you have given consent, and to meet our legal obligations where required, including obligations relating to record‑keeping and data retention.
Data Retention
Unless a longer retention period is required or permitted by law, we will only hold your personal data on our systems for the period necessary to fulfil the purposes outlined in this Policy or until you request it is deleted.
Your rights
You have the right to access, correct, delete or restrict the personal information we hold about you. You also have the right to object to certain uses of your data, request a copy of your data, and withdraw any consent you have given. You can exercise these rights by contacting us at support@fxe.co.uk.
Data Storage
Personal data will not be stored outside of the UK, European Economic Area (“EEA”) or in a country deemed to provide an adequate level of protection for personal data by any applicable regulator. We will take all steps reasonably necessary to ensure that personal data is treated securely and in accordance with this Policy.
Use of third party services
We may use a number of third-party organisations to help provide a professional service to our customers. These organisations act as data processors and are strictly controlled in how they may/may not use your / your personal data.
Cookie policy and controls
Please review our cookie controls and cookie policy.
Changes to this privacy policy
FXE Technologies will update this privacy policy in order to improve it, using feedback from both our company and our customers.
Questions and comments
FXE Technologies wants to hear your comments in relation to this privacy policy. If you think that FXE Technologies has failed to abide by this policy, please let us know.
Contact us
To contact us about this policy, our cookie policy or the products and services we provide, please use the following email address: support@fxe.co.uk
Complaints
If you wish to raise a complaint on how we have handled your personal data, you can contact us via email to have the matter investigated: complaints@fundingxchange.co.uk
If you are not satisfied with our response, or believe we may be processing your personal data outside of the law, you can complain to the Information Commissioner’s Office: https://ico.org.uk
This privacy notice was last updated on 4th February 2026.
We reserve the right to amend or modify this privacy policy at any time; any changes will be published on our websites. The date of the most recent revision will appear on this page. If we make significant changes to this policy, we may also notify you by other means such as sending an email. We will obtain your consent to make these changes when required to do so by law.